The insurance that DOES NOT care

Helo Peter my name is Michelle <br> <br> My husband XC Dlamini, ID number *** 088 has a policy with Miway which since October 2015 was cancelled. We were startled to recently find out that such policy was still in existance and money is still debited from his account even though he opted to cancel it. We have both called the Call Centre on numerous occasions with our plea to please send us a letter of cancellation of the policy and to reinburse us the funds, but were given lies and empty promises from staff members who took our calls, as to date nothing has been done.<br> On Tuesday 16/02/2016 my husband spoke to a Tumi (supervisor) who promised to email the cancellation letter and follow up on the debited money. Tumi did not call back nor send such email.<br> On Wednesday 17/02/2016 I, Michelle called back and spoke to a Henry and told him the problem. Henry also promised that the emial was sent and funds to be returned. None of which was done.<br> Today 18/02/2016 my husband called back and spoke to a Tebogo who promised same and todate nothing has occurred. The cancellation letter is needed quiet urgently for other business we attending but Miway refuses to assist. PLEASE HELP PETER