The best customer service I have ever experienced

<p>I would like to congratulate Mpumi Nkume, Dineo Sedibe and Nkosie Mthembu for the exceptional service and dedicated customer service.</p> <p> </p> <p>I had a bad experience on the 02/03/17 with Miway as I was told that I was comprehensively covered but only to find out that the cover that I was offered didnt include a towing benefit.</p> <p>This was not communicated to me and I only found out when the incident on the 2nd happened where my tyre burst and that caused my car to be immovable.</p> <p>I ended up having to ask a friend to come and help me which I found very dissapointing especially because the friend I asked was 80KM away and he was forced to come and help meanwhile according to my understanding I was covered for that.<br />I called Miway the following day 03/03/17 and I first spoke to Mpumi who was very understanding and tried her best to keep me calm as I wanted to cancel my insurance as I found it unacceptable for Miway to give me a cover that didnt include a roadside assistance, I mean where is the peace of mind in that?<br />Mpumi then tried to transfer me to the retention department but they were busy and I was told they would call me back later.<br />I waited for the call and it didnt come so I called again this time my head was spinning and I was more angry than I was the first time.<br />I spoke to a lady by the name of Dineo and I know I made her Job harder by now asking her questions she didnt know the answers to but she tried her best and she actually made me consider holding for the second time to be transfered to the retention department.</p> <p>I spoke to a gentleman by the name of Nkosie and I must say his product knowledge and hisattention to detail with regards to the product was amazing.</p> <p>I was very happy at the fact that he managed to decrease my premium and also add the benefits that were tailored to me and my needs. </p> <p>He also told me about the App of which the first agent couldnt care less about telling me such.</p> <p>I am still contemplating staying with Miway but if I do decide to stay, It will be because of Mpumi Nkume, Dineo Sedibe and Nkosie Mthembu.</p> <p>Your service has not gone without and acknowledgement.</p> <p> </p> <p>Regards </p> <p>Motebang Lebeko</p>