The bad after the good

I called this the bad after the good, but I should really have called it the nothing.<br> I wrote a review for MiWay last week, because of the awesome call centre service. I am still dealing with the same issue a week later. After a week, I have not heard from the service provider who was supposed to contact me to fix my windscreen. I do not know who the service provider is, otherwise I'd be happy to contact them myself. <br> What is really upsetting is that I am now unable to get hold of the call center agent who was assisting me. I sent an email on Saturday, and have phoned 3 times, and left 3 voicemail messages, the last of which was this morning.<br> Seriously guys? Now I have to resort to this to get the issue sorted? This is sooo disappointing.