The assistance I received when lodging the claim was poor because the staff was slow in organizing the tow truck

The assistance I received when lodging the claim was poor because the staff was slow in organizing the tow truck. I had to walk to avis and they had not arranged for car hire, I called myway 3 times and I was placed on hold on all 3 calls and the phone would be cut off. This was very inconvenient as I was left stranded for 3 hours.