The assistance I received from Molebogeng Ledwaba was superb and professional

The assistance I received from Molebogeng Ledwaba was superb and professional. Though my issue has not been dealt with yet, waiting for the advisor to call me, Molebogeng made the initial interaction to be pleasant and appreciated. When one has to report an incident, they are usually feeling vulnerable at the traumatic experience they had. One therefore doesn't need a chastising voice or sarcasm loaded with blame. You need someone who shows care even if they haven't solved the problem yet