The agent was professional, but l am very disappointed with whom so ever was handling my claim because I signed all the necessary documents that they needed from my side

The agent was professional, but l am very disappointed with whom so ever was handling my claim because I signed all the necessary documents that they needed from my side. Yet there was no payment, and again, I had to check what is going on with my claim and am told l have to wait for another 3 working days as l only filled the form today.