The 4 star is only for how quickly my claim was dealt with which is 20 days

The 4 star is only for how quickly my claim was dealt with which is 20 days. However when it comes to the process? It was not nice. Firstly they did not come to the accident site but had a lot of questions which would be answered if they came. However Nhlanhla Nkosi redeemed them, he listened and he was very patient regardless of the frustration that everything caused.