SK
Sunel K
1 reviews | Active since Apr 2010
28 Mar 2025, 13:39
Thapelo Tlaka assisted me on the live chat from the app
Thapelo Tlaka assisted me on the live chat from the app. They were fast, efficient and knowledgeable about my query. This is a constant trend for MiWay and makes life much easier and reduces a tiny bit of stress.
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Replies (2)
MiWay Insurance's replyOfficial
28 Mar 2025, 13:39Thanks for the thumbs up. #LiveYourWay.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply28 Mar 2025, 13:39
Official
Thanks for the thumbs up. #LiveYourWay.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
SK
Sunel K's updateReviewer Update
31 Mar 2025, 11:22I was trying to chat to them about an important matter. In the first chat, the consultant didn't even confirm or acknowledge the chat and thus terminated.
The second chat also terminated because the consultant didn't respond. At least we had the introductory "pleasantries".
With the third chat I immediately advised Paseka Marite that it is my third chat and I am frustrated. If I hadn't send the occasional "?", the chat would have terminated. I then asked them to give me their undivided attention and was told "I'm dealing with other clients". The audacity to give me such an answer! The consultant's attention was not with my chat at all, as I had to ask the same question multiple times just to receive the same vague answer not giving me all the details of my question.
MiWay, the world is big out there! Let me start looking for an insurer that will at least provide me with enough attention to answer my questions with full details.
The second chat also terminated because the consultant didn't respond. At least we had the introductory "pleasantries".
With the third chat I immediately advised Paseka Marite that it is my third chat and I am frustrated. If I hadn't send the occasional "?", the chat would have terminated. I then asked them to give me their undivided attention and was told "I'm dealing with other clients". The audacity to give me such an answer! The consultant's attention was not with my chat at all, as I had to ask the same question multiple times just to receive the same vague answer not giving me all the details of my question.
MiWay, the world is big out there! Let me start looking for an insurer that will at least provide me with enough attention to answer my questions with full details.
SK
Sunel K's update31 Mar 2025, 11:22
Reviewer Update
I was trying to chat to them about an important matter. In the first chat, the consultant didn't even confirm or acknowledge the chat and thus terminated.
The second chat also terminated because the consultant didn't respond. At least we had the introductory "pleasantries".
With the third chat I immediately advised Paseka Marite that it is my third chat and I am frustrated. If I hadn't send the occasional "?", the chat would have terminated. I then asked them to give me their undivided attention and was told "I'm dealing with other clients". The audacity to give me such an answer! The consultant's attention was not with my chat at all, as I had to ask the same question multiple times just to receive the same vague answer not giving me all the details of my question.
MiWay, the world is big out there! Let me start looking for an insurer that will at least provide me with enough attention to answer my questions with full details.
The second chat also terminated because the consultant didn't respond. At least we had the introductory "pleasantries".
With the third chat I immediately advised Paseka Marite that it is my third chat and I am frustrated. If I hadn't send the occasional "?", the chat would have terminated. I then asked them to give me their undivided attention and was told "I'm dealing with other clients". The audacity to give me such an answer! The consultant's attention was not with my chat at all, as I had to ask the same question multiple times just to receive the same vague answer not giving me all the details of my question.
MiWay, the world is big out there! Let me start looking for an insurer that will at least provide me with enough attention to answer my questions with full details.