OM
Osmond M

1 reviews | Active since Mar 2015

19 Aug 2015, 10:57

Thanks Mathapelo and Riette

I had a complaint against MiWay after not receiving assistance when I needed roadside assistance. After lodging the complaint, MiWay acted swiftly to investigate my complaint and came back with their findings. They apologised and referred my matter to Mathapelo Matjiane. Mathapelo provided the best client service to me. She took the time to understand my problem. She explained everything to me. I was on the verge of cancelling my policy but after talking to her I decided to stay with MiWay. She reminded me of why I chose MiWay in the first place. Thank you so much Mathapelo. <br> <br> I also want to Mention Riette from the complaints department. She went beyond the call of duty to assist me. Thank you so much Riette.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply19 Aug 2015, 12:56
Official
Hello mngomezuluo,

We're so sorry to hear that our service provider let you down initially, but glad that we managed to step in and make things right.

Thanks so much for giving us another chance and for the opportunity to show you just how much we value you as our client!

We'll be sure to pass your feedback onto all involved - much appreciated!

Best regards,
The MiWay Team