NH
Nadia H
1 reviews | Active since Aug 2016
28 Dec 2021, 09:12
Thanks for your help Lerato, NOT!
Tried to log a claim for my chest freezer that is filled to the brim and defrosting rapidly. I had the unfortunate luck of getting Lerato on the phone who was less than enthusiastic to assist. To make it worse, the call cut and she did not even bother calling back... Been with Miway about 12 years. I always get exceptional service, so perhaps people like Lerato are damaging your reputation
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Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
28 Dec 2021, 13:05We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply28 Dec 2021, 13:05
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
NH
Nadia H's updateReviewer Update
29 Dec 2021, 07:16Still waiting.. Nothing from Miway. I have already thrown food away, some I have had to put in a neighbour's freezer. This is quite ridiculous, a fridge or freezer is an emergency. I need to know if it's covered or not and what to do next AN EMERGENCY
NH
Nadia H's update29 Dec 2021, 07:16
Reviewer Update
Still waiting.. Nothing from Miway. I have already thrown food away, some I have had to put in a neighbour's freezer. This is quite ridiculous, a fridge or freezer is an emergency. I need to know if it's covered or not and what to do next AN EMERGENCY