1 reviews | Active since Nov 2016

03 Feb 2017, 11:55

Thanks for ruining my weekend MIWAY

<p>Miway refuses to arrange car hire for me on Friday because as they say, it's a waste. How is giving me the convinience I paid for a waste? I requested car hire on Wednesday, MIway agent said they have to phone the panel beater first to confirm they have spares and they promised to phone me back with feedback but never did. Now on Friday I do follow up and I'm being I'll only get car hire on Monday.</p> <p>How is that going to help me?</p> <p> </p> <p>On my policy I opted to pay extra for car hire so why is Miway making it difficult to exercise this option? </p>

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Replies (4)
MiWay Insurance
MiWay Insurance's reply03 Feb 2017, 12:17
Official

We are sorry that you feel let down, we will be in touch to chat about your concerns.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply06 Feb 2017, 12:26
Official

Please accept our sincere apology for any delays you experienced – we assure you that it is never our intention to frustrate you in any way!

Keegan has since stepped in to help and he also confirmed that the rental vehicle has been arranged. Please don’t hesitate to give us a call if you need any further assistance!


Kind regards,
The MiWay Team

's update17 Feb 2017, 13:30
Reviewer Update

Thank you. I got a call from a Miway agent immediately after posting my review. They arranged a car on time

MiWay Insurance
MiWay Insurance's reply17 Feb 2017, 13:53
Official

That's great! Thanks for giving us a chance to assist you.

Best regards,
The MiWay Team