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Pearl M

1 reviews | Active since Aug 2018

17 Aug 2018, 09:34

Thank you Tumi and Sesi from MiWay

Last night, 2018-08-17, I found myself stuck on the M4/Ruth First Freeway, whilst I was travelling from work to home. After phoning a couple of friends, I remembered that I have a roadside assist on MiWay insurance. I phoned and spoke to Tumi who was very helpful. He stayed on the phone with me and listened to everything I was saying and kept me calm. Fortunately, whilst I was still speaking to him, a friend of mine came to the rescue. I therefore, cancelled my request. Tumi did not just let it go just because I had cancelled the request. He phoned me back before he knocked of work to check if I was okay and to see if I still needed anything. I reassured him that I was okay and he promised to check me again in the morning, which he did this morning. Later on, after the issue was sorted, my battery had died, as I had my lights and hazards on for an extended period of time. I phoned MiWay again and I was assisted by Sesi, she was very helpful and managed to obtain my location. All confirmation was done and the service provider contacted me shortly afterwards. Unfortunately I had to cancel my request 2 minutes later, as the car decided to start. It felt awesome knowing that someone was there for me and knowing that I can count on my insurance to come through for me. Thank you MiWay for not letting me down at a time of need. Even though I was not an easy person to deal with, the Agents were very kind and understanding.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply17 Aug 2018, 16:11
Official

It’s so nice to hear that things were done your way. Thanks for taking the time to share your positive service experience with us and for showing recognition where it is due. We’ll be sure to do the same!

Best regards,
The MiWay Team