Thank you Thato

I big thank you to Thato Nkosi and her colleague Abi for assisting me with my recent claim. They were empathetic and remained professional throughout the process. Thato is a real asset to your company. Although the process took a while, it was resolved fairly in the end. The delays in finalising my clam were due factors such as the courier company incorrectly rescheduling the pick up and the claims card being utterly useless. Perhaps these 2 factors need to be looked at in order to improve the process. Thato Nkosi 5/5, Ram Couriers 3/5, claims card 2/5.