LG
Leslie G

1 reviews | Active since May 2014

21 Jan 2021, 11:10

Thank you for clearing up the mistake.

A big thank you to Kitlano Cawe who assisted me a few days ago. I received a message on the Miway app which stated that my car is currently not covered as an inspection is required. This baffled me as the car was inspected 7 months ago when it was purchased. Since when was my car not covered, even though I’ve never missed a premium? Why was this important message tucked away in a notification on the Miway app? Why was I not called about something so important or sent an email? I was infuriated as anything can happen anywhere. Thankfully Kitlano advised that it was a mistake and apologised. I would have given her a higher score if it had not been for this mistake by Miway in the first place.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply21 Jan 2021, 11:24
Official
We just love your feedback for Kitlano and we are so proud of him for making sure that things were done your way! We will be sure to pass your positive feedback on to him.  Best regards,
The MiWay Team