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Simonne P

1 reviews | Active since Jan 2018

27 Jan 2018, 08:26

Test your App''s before asking us to use them!!!!!!!

Yesterday I had a accident requested call back from Mi Way''s App please no call. Tried logging the claim on the app because you get R1000.00 your excess if you use App o boy do you think the app works keeps on bombing out. Please test your app''s don't make us test it for you

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Replies (4)
MiWay Insurance
MiWay Insurance's reply29 Jan 2018, 08:38
Official

Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply31 Jan 2018, 10:04
Official

We have to thank you for your feedback here, and please accept our sincere apology for the hassles you experienced. We take these kinds of situations seriously and can assure you that we will do what we can to rectify the issue. We believe that Galo has given you a call to explain the process to you in more detail. She’ll await the signed disclaimer as discussed.

Please don’t hesitate to give her a call should you need any more help.

Kind regards,
The MiWay Team

SP
Simonne P's update31 Jan 2018, 19:20
Reviewer Update
I would like to thank Kwena Papole for the fantastic service he gave my husbandad today. After fighting with Galo for days about the FALSE ADVERTISING Miway is giving he assisted us and rep**** with information in minutes. Well done Kwena you will go far with the attitude you have we are so thankful for people like you. I hope one day I can employ you because I want people like you on my side!!!!!
MiWay Insurance
MiWay Insurance's reply01 Feb 2018, 13:50
Official

It sounds as if Kwena saved the day. Thanks for giving him another chance to show you just how much we value you as our client. We’ll be sure to high five him for making such a lasting impression on you and we look forward to keeping you impressed for years to come.

Best regards,
The MiWay Team