HE
Hein E
1 reviews | Active since May 2011
04 Jan 2024, 12:44
Terribly slow, no communication.
Got caught up in the Midrand hail storm last year November and the assessment on the vehicle was done on the 21st of November 2023. There was major damages but MiWay wanted to repair.
Fast forward a month and just before Christmas the insurer contacted me explaining that the vehicle was then to be written off. Because the towing company closed for Christmas I could not get it towed to the relevant place and the process then stalled again.
MiWay only collected the vehicle this morning and now cannot tell me when I will receive the money to purchase another vehicle before starting work on Monday.
This process has been a month and a half of them dragging their heels. Totally frustrating and inefficient.
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MiWay Insurance's replyOfficial
04 Jan 2024, 12:45It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply04 Jan 2024, 12:45
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team