Terrible treatment during claim process

I am extremely dissapointed and angry at the treatment i have received from miway. The values that are outlined on your website do not talk to the experience i went through; there is no proffessionalism;energy; and accountability from miway.

I have been with this insurance for 3years now; this is the first time i am claiming;

I had an accident on the 09 April 2020; i was happy at the quick assistance i received during my time of distress, not knowing its the begining of a nightmare.

Panelbeaters started to operate on 1 June 2020; Ever since the accident i am the one who has to followup on miway and the panelbeaters; regarding the status of my car; i have been allocated a Gloria from miway insurance to assist me; however as i kept following up the Gloria disapeared on me; she was not responding or answering my calls; subsequently i was allocated to jeaninne who would assist me with progress; over time the same thing happened as she was no longer responding or answering my calls; Clearly this is how miway operates. When i contact customer service; other people who answer my call just put me on hold then i get cut off; which means i have to start the same process over again with a different person; i lost count on the number of people i have been talking to from miway.

On 07/07/2020 i went directly to the panelbeaters; to find out what is really going on with my car. I was told the insurer has written off the car; to my amazement when i call miway no one is aware about this; even though i have been trying to find out what is happening for over 2months; i have been getting the same response and when the is slight progress i am told they are waiting for parts.

I have to state that; this has been costly on my side to always make calls and data for sending emails; where in im taken back and forth from the insurance side and panelbeaters. I have to always send emails which i always have to beg people to update me even though i am the client. I have also incurred costs for boorrowing a car to the panelbeaters. This has been emotionally and financilly draining. I never gave you any problems regarding payment of my premiums over the three years i have been with your company.

I also sent an email to their complaints department however no one rep****. Communication has been terrible.

There is no humility at all; a client is treated bad. Even though this nightmare was finalised on 24 July 2020 after i kept on pushing. I still have a heavy heart and i would like to take my words regarding the influencing my family and friends about joing miway.