CK
Charissa K

1 reviews | Active since Jul 2018

17 Jul 2018, 09:22

Terrible Terrible Hypertension stressful experience, I only lasted 2 days with MiWay!

MiWay called me and I went along with the comparing insurance quotes, they quoted me R250 less than what I was currently paying and I decided to move over and save myself some extra money. BAD MOVE! Within the first 2 days that I was supposed to be covered with them I had problems. Firstly they had my physical address details incorrect and I realized that I HAD NO INSURANCE because they incorrectly started my cover from the 7th of the month and not the 1st. I then called in and updated my details, (my vehicle was also now standing on our property and not in our garage as my partners car had broken down) a little bit nervous now that there are already problems on day 2 of being with them. At 7:30pm of the evening before I was travelling away for a week and my car would be at home, I got an sms informing me that they now required me to install a tracking device in order to cover me for theft and hijacking. I immediately phoned in and cancelled the insurance and went back to Outsurance, I cancelled my insurance on their 'amazing app' I have received no response. I reversed their debit order. Last week I called in to cancel my insurance and the person I spoke to said someone would call me back. I never got a call and I am still receiving smses telling me to get a tracking device. The agents and service was very good while trying to make a sale, but the back up service is absolutely shocking. I would NEVER go with MiWay insurance, you want to feel secure and comfortable knowing you are covered with your insurance company, being panicked and stressed and lying awake at night worrying about your car the evening before you go on leave is not how a client should feel. This little trip of moving over to MiWay has been a complete waste of time, airtime and petrol money. As Outsurance said to me, Goedkoop is Duurkoop. Now let me go get airtime again and hopefully I can get this stupid policy cancelled on my 4th attempt!

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Replies (4)
MiWay Insurance
MiWay Insurance's reply17 Jul 2018, 09:35
Official

Please accept our sincere apology for not getting things right and for any hassles we have caused you. Please be assured that this is not the MiWay way! An agent will be in contact with you shortly to assist you.

Kind regards,
The MiWay Team

CK
Charissa K's update17 Jul 2018, 09:47
Reviewer Update
I have now been on hold for LITERALLY 26 minutes and 30 seconds with MiWay, just like my last phone call they want someone to call me back to cancel the policy because 'the consultants are busy' but I want to sort this out now! Must I wait another week and call in for the same excuse again. Wow this company is frustrating!!!! I cant imagine what problems you will have if you actually try and claim! I can see why they want you to post a positive review on Hellopeter back in the first conversation when you are excited to save money with them, before you learn how bad they are.
MiWay Insurance
MiWay Insurance's reply17 Jul 2018, 10:02
Official

We have passed your message on and someone will be in contact with you shortly to assist you.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply02 Aug 2018, 10:56
Official

We’re sorry for the delay in assisting you with your cancellation request. Our Ntu department has been in contact with you to resolve your query.

If you need any further assistance, please feel free to call us at ***.

Kind regards,
The MiWay Team