Terrible, tacky service delivery

Miway is, in essence, refusing to repair my vehicle to the full value on the blatant assumption that I had any part in causing the accident. The accident was caused by their client who rear ended my vehicle when going over a speed hump. Logic suggests that an adequate safe following distance was not adhered to by their client. Adequate following distances enforce drivers to adjust in emergency situations and the ability to bring their vehicle to a stop safely; and therefore the insinuation that the incident was in any way my fault and basing the settlement on that is completely unfounded and insulting. I have even suggested that they find a credible dealer that they will pay directly and they are still refusing. This matter has been going on for over 2 months and still hasn’t been resolved. This is terrible service and disrespect from supposedly “one of the top insurers in South Africa”. The manner in which Miway is handling this valid claim is underhanded and quite tacky!