1 reviews | Active since Sept 2011
Terrible start to the MiWay claims process.
<p>I submitted a claim on the 5th of July (C749845). Since then I have had ENDLESS problems trying to received feedback from Estuane. He does not contact me, he does not provide me with feedback and when I get hold of him I find out that he is having difficulty finding quotes for the repair.</p> <p> </p> <p>I contacted him yesterday and he promised to have an answer by COB yesterday considering I had sent him a quote.... i.e. done his job for him. Still no response.</p> <p> </p> <p>We were promised that we would receive a stellar service offering in comparison to Outsurance which is the main reason we came over to MiWay. I am seriously reconsidering the move. At least Outsurance was on top of their game.</p>
Dear Leandi,
We need to unconditionally apologise for the lack of service you experienced!
Estuane has since been in touch to discuss your concerns, and we confirm that we have authorised and settled your claim! Please don’t hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
Dear Leandi,
We need to unconditionally apologise for the lack of service you experienced!
Estuane has since been in touch to discuss your concerns, and we confirm that we have authorised and settled your claim! Please don’t hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
