Terrible Service when needed the most yet we pay every month

My Mother has been a loyal client to you people but you have just disappointed her when she needed you guys the most.

4th of October 2019 she was in an accident and i was with her when it occurred, she was assigned a lady by the name of Evelyn Van Der Westhuizen and we had been communicating with her through emails. The car was taken to Toy Panel Beaters then moved to Diamond Panel Beaters yet she did not alert her about it, we knew by a lady at the Diamond Panel Beaters alerting us that her car was with them. We asked her about the move and she said she was not aware that it had been moved, we let it go and waited to hear about the access fee my mother had to pay.

I specifically called Miway to ask about a courtesy car and they said she qualifies for one and they will call her for security reasons, which they did nut then Evelyn told my mother that she has to pay the people bringing the car R2000.00 in cash which we found strange because she is already paying for a courtesy car. My mother went to the panel beater to check on the car and what she got there was that Miway has not yet sent a go ahead for the car to be fixed and when Miway was called while she was at the panel beater Evelyn said my mother has not been responding to her yet she spoke with her via email almost everyday so did i and not once on the email did she tell us about the approval, she only sent the email on that day for the panel beaters to continue fixing her car with an access amount of R6050.00 which she paid the very same day.

We logged a complaint and on the 22nd of October 2019 was assigned a lady by the name of Kea Moroenyane who assured my mother that she would help her and investigate, and all she did was call to hear my mothers side of the story and sent an sms saying she is still investigating and will come back to my mother. Today is the 4th of November 2019 and no courtesy car was given to my mother, the car is not yet back and she is suffering emotionally because of this **** service she is been given.

It is painful seeing your loved one drown in depression when she should be getting help for what she pays every month. This was her first Accident ever and this is the type of service and attention she received from Miway.