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annie M

1 reviews | Active since Aug 2016

05 Mar 2020, 12:59

Terrible Service - Their Assesors only Authorize Repairs on visible damages anything not visible you are on your own

I have had Miway insurance for over 6 years , a motorbike hit me towards the front on my drivers seat , Miway approved the claim , The assessor Henk gave me an estimation of repairs which was only structural damages -Repair Door- Repair bumber etc , i Questioned whether they where any mechanical faults detected on my car caused by the motorbike impact and he said he will request a Diagnosis which up to this day i am still waiting for , i picked up my car from repairs and it was making a loud noise on the engine and is shaking when driving , it struggled to brake , the alignment was off ,when i questioned the garage i was told they where only authorized to fix the driver s door and the front bumber all visible damages related to the accident nothing else and they did not even test drive the vehicle to check mechanically if everything was working - The garage tried to reclaim from Miway to fix the noise from the engine etc and the claim was declined and was told it was existing damages - How can i be hit in the front and there is a loud noise coming from the engine , the vehicle is not braking properly but yet its existing damages ?? - up till this day i have not received any feedback from the Assessor with the mechanical diagnosis that was supposed to be done initially on my car - What a *******

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Replies (1)
MiWay Insurance
MiWay Insurance's reply05 Mar 2020, 15:17
Official
Thank you for taking the time to write to us and for bringing your concerns to our attention! We’re so sorry to hear that your service experience has left you feeling let down and undervalued and we assure you that it is never our intention to upset you in any way. We have escalated your feedback on to the right team to investigate what happened and provide you with feedback shortly! 
 
Best regards,
The MiWay Team