Terrible service on claim!!

<p>i recently had a minor accident where my bumper and lights got damaged. i decided to open a claim, somehow the panelbeaters gave a claim of R14000 and this caused my car to be declared a write off. I decided that it would be cheaper for me to fix my car myself only to find out that if i withdraw the claim i will lose my right for opposite party cover. i just want to know what **** service is this?? firstly i do not see the need to write off the car when i can get it fixed at under a 3rd of what the panel beaters quoted. they are obviously over quoting insurance! according to the claims process it is mentioned that miway will either repair the vehicle or agree on a payout amount - i was basically told that i wont get anything should i keep my car. basically i am being told to accept R16000 for my car or do everything myself and lose the right for opposite party cover should i cancel the claim. I do not want to write off the car and find it unfair that i am just being pushed in a corner and told that i either write off the car or handle everything myself. This is unacceptable and i feel that miway look for evey way to ***** you over when you claim. honestly after all of these hassles if we cannot come to an agreement then I am considering changing over to an insurance company that treats there clients properly! i previously submitted a complaint and the lady that i spoke to mentioned that if i withdrew my claim i will still have cover for opposite party but then sent me a letter a day later which states the complete opposite. this is really bad service after being a client for almost 6 years! </p>