Terrible service from my Favorite insurer

<p>I have been with my way for almost 8 consecutive years. Being a loyal customer. 'My fiancé bought a car and I decided to add her Car to my Insurance. Everything went well (even though I'm still UNHAPPY with the Premium) i took the cover. I was told my Pro-rata is R238 and will be debited within 3 days. After 2 days Miway Debited R28 from my Account which they usually debit and has Money. They tried to debit R239.05 from My former Accounta in Std Bank which returned unpaid (at a Cost of R115 from the Bank). I called in to find out what's happening today 19:55 and spoke to a lady (forgot her name) which gave me terrible attitude. At some point she left me talking alone coz she seem not interested in my concern. My worry was if miway submit a debit again to Std Bank and it returns unpaid who's liable for bank charges (230). Will Miway pay me back the R115 I'm owing Std bank coz of their mistake? The call center lady was TERRIBLE and I don't appreciate the way she handled my call. If she continues with this attitude I foresee Miway loosing business from a lot of people </p>