Terrible service from Miway regarding address change and sudden premium increase without notification.

I am very upset with Miway's service after being a client for many years. My address changed, which I requested to be update on the Miway app in March already. This has still not be updated. My premium went up in April(I presume this is for my annual renewal), which I received NO communication about. To this day my address is still not updated. A Miway representative tried to contact me 1 morning at 07:10, and then when I tried to answer the call ended. I thereafter received an ams that they could not get hold of me. I tried to phone back but was advised that the call centre only opens at 08:00.

Why is no one doing what they are supposed to be doing, but we still oay premiums every month. What if my car gets ****** now--then Miway will probably not want to pay out because of my address. I expect feedback on this, as it would honestly just be easier to change insurance at this point in time.