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Beren S

1 reviews | Active since Aug 2018

04 Aug 2018, 05:01

Terrible service from miway insurance

Logged a claim on my vehicle almost a week ago, I and my family have been getting numerous harassing phone calls from the company enquiring about the details of the accident. They have even contacted my 64 year old father 3 times to interrogate him. We have an AR number registered with the local SAPS why don't the just obtain that report, they have even contacted my in-laws to verify if the vehicle had been taken to their place of residence.

I had to contact them various times to enquire about the status of my claim they don't seem at all bothered in assist with my claim or personal well being.

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Replies (3)
MiWay Insurance
MiWay Insurance's reply06 Aug 2018, 08:10
Official

We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.

Best regards,
The MiWay Team

BS
Beren S's update07 Aug 2018, 18:21
Reviewer Update
Miway service is terrible, today at approximately midday they phoned and interrogated my 64 year old father about the incident for the third time. This after having settling the claim yesterday. Also Darren from miway has also continuously harassed my dad regarding the accident. There is a police report out why don't they obtain that report instead of bullying elderly people. They have also in my opinion cheated me out of what my compensation should have been after being a client for close to 5 years. I'm extremely upset and wish for a senior manager to contact me urgently regarding the harassment of my father, if not I am will to go the legal route. Kindly do not do any business with miway they are extremely unprofessional and devious in their dealings with customers. Why are they interrogating my father after the claim has already been settled and agreed upon
MiWay Insurance
MiWay Insurance's reply13 Aug 2018, 12:16
Official

Please accept our sincere apology for the inconveniences you’ve experienced through the claims process. We believe that Darren has since been in touch to explain the validation process to you in more detail, he has also explained what you can expect moving forward.

Should you need anything else, we urge you to give us a call.

Best regards,
The MiWay Team