CM
Colin M
1 reviews | Active since Mar 2023
30 Mar 2023, 14:26
Terrible Service from MiWay
I took out insurance with MiWay. The excess was a double excess. I went to cancel. They could not put me through to the correct department and they cannot cancel the debit 2 days before it is due. So I will have 2 lots of debits go through for insurance. Totally unacceptable.
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Replies (2)
MiWay Insurance's replyOfficial
30 Mar 2023, 15:11It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply30 Mar 2023, 15:11
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
The MiWay Team
CM
Colin M's updateReviewer Update
01 Apr 2023, 08:14MiWay got back to me. I was told the department I need to speak to about cancelling the policy would get back to me. They have still not contacted me! Poor service indeed!
CM
Colin M's update01 Apr 2023, 08:14
Reviewer Update
MiWay got back to me. I was told the department I need to speak to about cancelling the policy would get back to me. They have still not contacted me! Poor service indeed!