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Sam M

1 reviews | Active since Mar 2009

07 Mar 2018, 18:24

Terrible service from Miway car insurance

My brother's car is insured by Miway. His car was damaged by a company car in a parked position on 27 february 2018. The statement was made and all details including those of the culprit were furnished to Miway. Even today (7 March 18) Miway has not approved the repairs and it is ridiculous and unacceptable. When called they start to make ridiculous demands of policy numbers for his previous insurance companies. It has nothing to do with Miway. They must fix the car, finish & klaar. The car hire is provided for only 10 days while they are playing games. Miway does not serve its clients and these are fly-by-nights in as far as i am concerned.

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Replies (7)
MiWay Insurance
MiWay Insurance's reply09 Mar 2018, 08:40
Official

Thanks for taking the time to write to us. We will get an agent to give you a call!

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply12 Mar 2018, 09:34
Official

We value your feedback and we are sorry to hear that you feel this way. We believe that Buhle has since been in touch with the Policy Holder and we are happy to report that the claim has been authorised.

Please kindly liaise with our policy holder for more details, or feel free to give us a call directly should you need anything else.

Kind regards,
The MiWay Team

SM
Sam M's update12 Mar 2018, 20:06
Reviewer Update
Good evening. It is still amazing that Miway does not show remorse on the inconvenience caused. Ideally the car hire should have been extended by additional 10 days after the approval of the claim because the mistake was not on my brother's side that the inception of the contract/policy was not properly done. A reasonable compromise is still expected from Miway.
MiWay Insurance
MiWay Insurance's reply13 Mar 2018, 15:40
Official

Thanks for your note. We will get an agent to give you a call!

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply14 Mar 2018, 10:44
Official

We value your feedback, and we have heard back from our claims team. We believe that Buhle has been in contact with our Policy Holder to explain the Car Hire procedure in more detail. We ask that you please liaise directly with him should you have any further queries herewith, or in connection with his claim.

Alternatively, we urge you to give us a call should you need further clarity.

Kind regards,
The MiWay Team

SM
Sam M's update16 Mar 2018, 08:34
Reviewer Update
Hi. It shows to me that you have made an attempt to remedy the situation. On that note my degree of dissatisfaction has eased a bit. I am look forward to a better a relationship. Regards Dr Sam Mahlaba ( ********** )
MiWay Insurance
MiWay Insurance's reply16 Mar 2018, 10:01
Official

We truly appreciate your positive feedback and we also look forward to keeping you impressed for years to come.

Best regards,
The MiWay Team