Terrible service from Miway building insurance

On Friday 24.09 i logged an urgent claim with Miway building insurance as my glass door broke leaving my home totally open and exposed. Saturday 25th I called in to find out about a guard, to which the call centre agent advised that they are unable to assist. I had to sleep with no door again. Monday 27th I called the claims department advising that this is a safety hazard and I was concerned about the safety of myself and my 2 kids. An assessor came out on Monday at 3:30pm. Again, I slept (if you can call it that) without a door. Tuesday, 28th Vincent the claim consultant called me to advise an emergency repair would be done on my door. At 5:10pm on Tuesday evening I was advised that they could not do an emergency repair. I was then told to find a supplier to assist because they didn't have anyone to come out after hours. I called the claims consultant at 6pm to advise I had found a supplier but he didn't answer. I called the call centre and no one was able to assist again. Again, I had to sleep without a door. It started raining and I had no protection from the elements and miway has shown zero concern for my safety. This morning , Wednesday 29th, I had to find my own supplier to fix my door because again the claims consultant could not assist. The excuse being that there is no one who can assist with the door replacement. If this is not a ludicrous excuse then I don't know what is. I am a single parent with 2 small kids and miway has shown no concern for our safety, nor have they taken accountability for the issue. Instead I have been reminded by their claims consultant, Vincent that the glass must not exceed R2000. So, clearly the concern is not for client. And by the way, my premium for all my insurance with miway is R1900 pm. I have suffered emotionally and mentally over the last few days as it is clear Miway couldn't care less.