Terrible Service from Miway and Fiyaad from Claims

I am livid about the service I am getting from these people. So I sent the documents they requested and I received an email from the person handling my claim requesting pictures of the damaged components.

I request a call from him and explain that it won't be possible to take pictures because it will require for the engine to be stripped down and then take pictures. The panel beater has made clear that they will need payment before that can be done and also they will not connect the engine again with damaged parts.

This is very stressful because I can't even communicate with the claims person because he refuses to call me back. Also, why does he not contact the panel beater because now I sound like a crazy person? Why should I act as a middleman between Miway and the panel beater.

It is very stupid to ask for pictures when there's a diagnosis report. What was the point of doing the diagnosis if you still require pictures? The damaged part is connected to the engine directly and it is impossible to take pictures without having to take down the engine.

I don't need anyone to call me to tell me that they have acknowledge my query.

Pathetic really!!!!!