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Ntakadzeni N
1 reviews | Active since Dec 2020
28 Mar 2022, 08:30
Terrible service from Kgomotso Gasa at Miway
I registered a claim a week ago and still haven't received feedback. I had to call them to follow up on Friday and registered the claim again after doing it on the app already. I sent everything they asked me to and there was no acknowledgement of my email. For a cellphone claim that is taking a whole week it's disappointing. No wonder I canceled my policy because the service at miway is terrible. Kgomotso Gasa is apparently handling my claim but I have not heard a thing from this person. It's always been so difficult to claim from miway, 0 sense of urgency.
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Replies (4)
MiWay Insurance's replyOfficial
28 Mar 2022, 08:57Thank you for taking the time to share your concerns with us – we appreciate it. Your message is with the correct team and someone will get back to you shortly with feedback. In the meantime, please accept our apologies for any hassles you have experienced.
Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply28 Mar 2022, 08:57
Official
Thank you for taking the time to share your concerns with us – we appreciate it. Your message is with the correct team and someone will get back to you shortly with feedback. In the meantime, please accept our apologies for any hassles you have experienced.
Best regards,
The MiWay Team
The MiWay Team
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Ntakadzeni N's updateReviewer Update
28 Mar 2022, 10:58It's been more than 2 hours and no one has made contact with me yet. You continue with the terrible service
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Ntakadzeni N's update28 Mar 2022, 10:58
Reviewer Update
It's been more than 2 hours and no one has made contact with me yet. You continue with the terrible service
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Ntakadzeni N's updateReviewer Update
29 Mar 2022, 08:55This complaint has still not been resolved. Kgomotso called me to say my phone was being replaced with a Huawei nova 8i. I had a Huawei nova 5T meaning I am not being placed in the same position. I took insurance to be indemnified and not be placed in any position they feel suitable. I will not accept a Nova 8i.
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Ntakadzeni N's update29 Mar 2022, 08:55
Reviewer Update
This complaint has still not been resolved. Kgomotso called me to say my phone was being replaced with a Huawei nova 8i. I had a Huawei nova 5T meaning I am not being placed in the same position. I took insurance to be indemnified and not be placed in any position they feel suitable. I will not accept a Nova 8i.
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Ntakadzeni N's updateReviewer Update
29 Mar 2022, 11:48Still no response from miway
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Ntakadzeni N's update29 Mar 2022, 11:48
Reviewer Update
Still no response from miway