Terrible service from Dinika Naidoo

Terrible service received from a claims consultant Dinika Naidoo. I took a policy in January the 19. Last week on the 2nd April I registered a claim, only for it to be rejected with a reason that the policy is still within the 30 day waiting period. I requested for the sales call and my customer care call when I called in February to ask why my account was not debited. It has been 6 days now. I have been sending numerous emails to Dinika and have not received a single reply. This is a bad customer service. I wouldn't recommend anyone taking a policy with Miway.