Terrible service from claims

I submitted a claim for accidentql damages for my fridge. At point of submitting the claim the person that submitted my claim did not advise me that fridges are not covered under accidental damage and proceeded to submit the claim. Only to tell me todqy thqt it is not covered under accidental damage and that the claim will not be paid out. Miway can cancel my policy and i will find a new service provider that will give better service andvise a person accordingly when submitting a claim