BS
Beryl S

1 reviews | Active since May 2025

06 May 2025, 14:49

TERRIBLE SERVICE!

Terrible turnaround! On the 1st of April I experienced a terrible break into my vehicle, and to my demise, after several daily calls to MiWay and the associated panel beater, my car was only booked in for repairs on the 15th of April. I was told that it would take 3-5 working days to be repaired, but it's currently the 6th of May, and my vehicle is still booked in, with no communication from MiWay , but rather daily attempts from my side to reach out to the panel beater. I have a rental car cover, but after asking for it to be upgraded to a automatic transmission car, the MiWay consultant told me that this isn't possible.

I haven't had my car for almost 3 weeks and I've never received ZERO clarity on the status of my vehicle. I wouldn't recommend MiWay to anybody who seeks vehicle insurance.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply06 May 2025, 14:51
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team