DM
Denzil M

1 reviews | Active since Oct 2013

30 May 2017, 09:08

Terrible service during claim stage

<p>I submitted a claim for a house burglary on 21/04/2017 which up till today has not been resolved, the assessor is avoiding my calls when I call customer care, they inform me that another assessor is working on my claim but they cannot give me his contact details and I must wait to be called. Its well over a month since the claim and Miway is dodging me after doing the investigation, I am shocked at this outrageous behavior from a Reputable Company, this is appalling service from Miway, they only provide good service when it comes to getting your business but when it comes time for them to pay, they delay as long as possible. Miway does not have to beg me each month for my Premium because its always on time but they making me hassle to get paid out and without our money they would be out of business, I reached my limit and have no other avenues of getting Miway to resolve my claim</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply30 May 2017, 09:18
Official

We are really sorry to hear that your claiming experience hasn't been pleasant. We will look into this and get someone to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply31 May 2017, 15:25
Official

Please accept our sincere apology for the delays on your claim Denzil!

Sean has since been in touch to discuss your concerns, and he apologised for any hassles you’ve experienced. He’ll keep you in the loop moving forward, and we urge you to give us a call should you need anything else in the interim.


Kind regards,
The MiWay Team