TERRIBLE SERVICE

I am not satisfied with the service I have been getting from Miway. I have registered a claim and it is taking forever to resolve and make payment due to me. I was told that my payment was authorised and hat they were awaiting my documents. I have submitted my documents and was told that the payment will made and that I would have to wait for 3 working days. I am not happy with this as I have to purchase another vehicle. It is ok to be debited every month for 10 years but when you have a problem they not willing to assist. I have asked for a manager to contact me urgently and I have had no response from management. I have been running in circles and really irate.