Terrible service by Keagile

It's now 3 weeks and my *********** claims assessor hasn't done anything to assist me... I provided all the information she needed and not one call to even apologise for the **** service she has given... My car has not even been sent to fix yet this is extremely frustrating cause I can't even use my car now. My claim is still not resolved... I gave her everything she needed even the details of the driver and she still a hasn't contacted him... I want a new person dealing with this asap. She never replies to my emails and I've even done the online chat and no feedback whatsoever... I want this resolved asap as I'm not prepared to wait another 3 weeks to be assisted.