Terrible service

had a breakdown on 11 dec at 16h30 durng peak. called in for aroadside assistance and spoke to Ayanda. Newsflash !!!! Due to " Covid 19" i would have to pay additional costs to get my car towed home. i was told they would cover costs up to 40km and mentioned that i was 29km from home. the new thing is that the limit of 40 km is for a round trip,meaning, the distance to me and then home. i was then advised i would need to pay in an additional R480. Miway never sent any notifications regarding this change and the policy i received from them, makes no mentioned of such nonsense. why are being being ******ed in these trying times ? do we not pay our premiums in full every single month? i am gravely disappointed in the service herein.