Terrible Service and No feedback

<p>I had an accident on Saturday 12/11/2016, I called my insurance to report the accident on the day and took my vehicle in to have it assessed at an approved panel beater that Miway instructed me to go to . That was on Monday the 14/11/2016 . It is one full week later and I have not had a phone call with regards to the status of my claim . But in the interim I have been asked to rate your service. What service? It has been non existent . I am driving around with a car that is not 100% and I am paying your company a small fortune in insurance premiums each month ( yes there are cheaper alternatives. ) , I pay a better premium because i expect better service which I am not getting currently.</p>