Terrible service and No communication

<p>After a whole week and half since my accident(on the 28th of July 2017) I am not communicated from Miway insurance or the person in charge of my claim.</p> <p>Only to find out when I call to follow up today (07 August 2017) after calling every 2nd day, that my claim has been rejected and not paid. </p> <p>My car has been moved from one panel beater to the next for assessment without me being informed, when I called in the lady who I spoke to knows nothing about the recent panel beaters it had been taken for for assessment</p> <p>they rejected my claim Saying my excess is higher then the costs to fix it which doesn't make sense because a month ago i called to ask to get the lowest excess and I got R4 500 excess and my policy changes where processed and confirmed by email. </p> <p>And then they tell me my claim is rejected coz of high excess when it costs R18000+ to repair my car and they had already deducted the new adjusted higher premium. </p> <p> </p> <p>They have not been communicating with the other party's insurance who's at fault and is the one that caused the accident. </p> <p>I don't understand how I am to be paying for everything when I have insurance then what am I paying my insurance company for? </p> <p> </p> <p> </p>