Terrible service after trying to claim

On 18/7/2022 I lodged a claim for windscreen repair. It was approved the same day. I was told that a repair agent would contact me. Later that day they did contact me. I was pleased with the service so far.

I was told by the repairer that I would need to pay a R500 excess fee. They would send me the banking details to pay the R500 via SMS. They didn't send the SMS. I phoned them to ask for the banking details. The phone disconnected while phoning them. I tried twice. The call was dropped. The agent knew who I was and what the claim number was, but never called back.

I sent Miway an email

I contacted Miway via their Whatsapp line

On 26/7/2022 I got through to a Miway agent who said they would get the repair agent to call me. Still no call.

After waiting a full week, I still have not heard from the repair agent and MiWay can't be bothered to check if my vehicle has been repaired.

Terrible service