Terrible Service

Hi This is really getting out hand because I have been waiting patiently to get my claim authorised and all I have been getting is excuses , as it is my claim has dragged to two weeks without any solid direction , and I am really frustrated as we speak because I live very far and I need my car to be fixed. I am not getting proper service as agreed when I joined Mi Way but all that has been done is to frustrate me and I constantly have to call and find out what is taking to long and all I get is that I will be sorted out the next day , can you please sort out my claim . This is not the kind of service I signed up for