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Oageng K

1 reviews | Active since May 2025

28 May 2025, 15:40

Terrible service

Just joined Miway this month for car insurance but already seems like I ddnt make the right decision. My way asked if I have a tracker and I mentioned I do have. They said I must call tracker to request that they confirm that my tracker is aligned with their tracker requirement. The tracker do align with their requirements , I am using Care package which has crash detection but miway is now saying the tracker needs to link my tracker to miway. The issues is I am on month- to - month with tracker because I paid for installation but now to meet miway requirement which is linking my tracker to them I have to be on 36 month contract. Miway wont reimburse me the amount I paid for installation and I have to be on 36 months contract. The tracker report they can always get it from tracker if required . The issue is now I am not covered for theft and hijack by miway unless I am lossing the installation money and be on contract for 36 months. All this was never explained in the beginning when they decided to call and offer me a better car insurance deal

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Replies (1)
MiWay Insurance
MiWay Insurance's reply28 May 2025, 15:41
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team