Terrible service

I got into an accident on the 31st March 2023. What a terrible experience I've had with Miway - from little to no check-in to firstly log the claim. I had to constantly call in, follow up on a daily basis to ensure there's any progress on my claim.

My car was towed to renew it - Randburg on Friday, 31st March. I was advised someone will call me to sort out my car hire the next day, no one called. I called them myself on the 1st Apr to get it sorted, much to my dismay I was advised there was an issue with the car hire. I requested the sales recording when I took up the cover, I was advised it with take 2 working days.

The Wednesday I called in and spoke (for the first time) to the appointed consultant Gomolemo who advised the quote was approved and the car will be towed to Proline.

Meanwhile, I receive an sms from renew-it rsndburg advising my car was being stripped. No communication was being made with them apparently and they were under the impression they'll be fixing my car, despite the fact that they are not approved by my car dealer.

The following Tuesday I called in and was advised the car was still at Renew-it and no instruction was provided to tow the car. I request to speak to Gomolemo to advise on hold up and follow up with the voice recording. He advised I will get them that afternoon. No feedback was provided. I called almost every day that week, but little to no progress and no follow up from consultant. I even enquired whether I should fetch my car given I am heavily inconvenienced and little progress is happening. I was told I couldn't since the car was stripped and had to be towed.

The following mon/Tues the car was delivered to proline, finally, but they too had to strip the car and do an assessment -that took 2 days. Then they still had to order parts. Followed up on recordings and I was advised the manager was on leave- what nonsense is that?

To date - its been close to a month and my car still hasn't been fixed and I haven't been provided with voice recordings that take 2 days to determine whether or not I have car hire.

This is the first time claiming for car accident but has definitely been a bad experience. Really appalled with the service.