Terrible Service

I've been with MiWay for more than three years now I've never claimed or needed assistance. Yesterday I had a tyre burst on the N1 and requested towing. I mentioned that I'm with two adults and a toddler and I'm 8 months pregnant , they said they would call back. They didn't call back I had to call, the gentleman told me they can't assist with getting us home they can only tow the vehicle but he'll call me. After about 30 minutes a tow truck pulled up so I called them again to say I can't let the car be towed without any transportation to get home, the guy I spoke to said the is nothing they can do so I asked that they cancel the tow I'll request my Tracking company to assist because they can send me a passenger vehicle for my family. He rudely said okay and hanged up. I called again to cancel my policy they got a Quality Assurance Senior agent to call me to try and rectify the mistake. I spoke to him but had to get off the line to finish up with the tow company that helped, he said he'll call back. I asked him to call me by 9am today, it's 11:15 now and I still have not received a call from them. I've never been so frustrated, the service is terrible and I regret leaving First for Women for them.