1 reviews | Active since Aug 2016
Terrible service
<p>I contacted Miway on the 7th of August to cancel my insurance policy. I was told that I need to give a 30 day notice. I contacted them today and one of the consultants, Kelebogile informed me that there are no Senior consultants who can help me with the cancellation today. However, they will phone me within 72 hrs. Within 72hrs, the notice will be less than 30 days because the debit order goes through on the 15th of every month. This is how they retain or keep clients in an unfair manner. How can the whole of Miway not have relevant consultants to assist with the cancellation of policies?</p>
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued. One of our agents will be in touch with you to discuss your concerns .
Best regards,
The MiWay Team
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued. One of our agents will be in touch with you to discuss your concerns .
Best regards,
The MiWay Team
We’re so sorry for keeping you waiting initially and for any hassles you experienced trying to get through to us.
Nqobile has since been in touch to confirm the cancellation of your policy and although we’re sad to see you go, we’d like to reiterate that you’re more than welcome to give us a shout if you need help with anything else!
Kind regards,
The MiWay Team
We’re so sorry for keeping you waiting initially and for any hassles you experienced trying to get through to us.
Nqobile has since been in touch to confirm the cancellation of your policy and although we’re sad to see you go, we’d like to reiterate that you’re more than welcome to give us a shout if you need help with anything else!
Kind regards,
The MiWay Team