TERRIBLE SERVICE

<p>Hi all</p> <p> </p> <p>My parents recently met up in an accident on their way to work, after all reports were conducted on the scene the police advise them that all vehicles need to be moved off the scene. My mom then tried to contact her insurance as her insurance plan covers accidents and towing, with over two hours of no answer form the insurance company the vehicle was moved off the scene by an alternative towing company. The car stood in the towing yard for over 2 weeks before miWay sent an assessor out (my mom had to bear the cost of the car standing in the towing yard) once all the damage reports were conducted by Miway they then contacted my mother and requested that she gets a settlement letter from the bank as the car was written off. my mother had submitted the letter only to realise the insurance only settled a portion of what my mother owed she is still required to pay the bank a balance of over 10 000. She only had 2 years left and the car was going to paid up all her service books and her mileage was up to date</p> <p> </p> <p>What I cannot understand is how can she not get paid out at least something or the insurance should have covered the cost at the bank</p> <p> </p> <p>MiWay car insurance sucks big time, I would not advise anyone to take out an insurance with them</p> <p> </p> <p> </p> <p> </p>