HW
Hajira W

1 reviews | Active since Mar 2012

27 Jun 2017, 11:18

Terrible service

<p>So the chat option on the app times out too quick, Didnt give me enough time. On the webiste, there is no option to insert text in the chat online section. I called the contact centre and spoke with Edwin Moyaha at Vehcile requirements, who advised he is unable to assist me with my query. He will put in a request for someone to contact me and advised the turn around time is 72 hours. That is unacceptable, I cannot get any assiatnce on the app, website and now on the contact centre too!!! Plz can someone contact me urgently!!!</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply27 Jun 2017, 13:12
Official

Thanks for bringing this to our attention! An agent will be in contact with you shortly to discuss your concerns.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply28 Jun 2017, 21:43
Official

Thank you for alerting us to the problem you encountered on our website and sorry that you have been subjected to such a frustrating series of events, that has lead you to complain.

We appreciate the opportunity given to assist and we urge you to let us know if you need help with anything else!

Best regards,
The MiWay Team