Terrible Service

My car was scratched and a slight dent on the drivers door and mirror was damaged by a gate closing into it. Miway requested that I take it to Jocks Autobody to have it repaired and for me to pay excess (which was increased without my knowledge). I took my car to Jocks and after \inspection"was told to bring it back in 2 weeks - 13 April. I will get the vehicle back by 28 April. Today is 18/05 and I still haven't received it back! I've had to go to Jocks numerous times with promises being made and still nothing. Then I get called that the vehicle is ready"