Terrible service

Ive been a client of Mi-way for a few years now. but in the past two months am loosing faith in them. I have three vehicles on my current policy. On saturday (14/10/2017) i had a incident with my one of my vehicles, I have used more than R800 worth of Airtime just to get the vehicle towed to the correct destination (Secunda). Today i still get messages stating my car is in white rivier! Apart from that i was told that i dont have carhire on the said vehicle. I have two BMW's on the policy and i am sure that they have put the carhire option on the other BMW. I asked them to listen to the recordings and sort out the car hire option as i am now unable to work due to not having a car! At around 8:30 am, i was told that the situation would be sorted by close of business today, yet nothing has been resolved! BMW has even sent them a quote yet they say their processes will take long. Two months ago i was ready to cancel my policy due to bad service! And all those calls are recorded. Now this incident makes me wonder what is actually going on and can they just provide a service that i pay for?????????? Totally disgusted with their service and the attitude of the employees from Saturday.